Sunday, November 30, 2008

Share the Love....

Planet Subaru is pleased to be a part of the Subaru “Share the Love Event” running from November 24, 2008 – January 2, 2009. During this event, the best deals of the year will be offered on the full-line of Subaru vehicles…and with each lease or purchase of a Subaru from Planet, $250 will be donated to the customer’s choice of one of five charities:

Meals on Wheels
Habitat for Humanity
American Society for the Prevention of Cruelty to Animals (ASPCA)
National Wildlife Federation (NWF)
Boys and Girls Clubs of America
This “Share the Love Event” hopes to donate more that $4 million to these five charities. However, the more Subaru vehicles that are sold or leased, the more money is donated!

From the fun-to-drive Forester, to the rugged Tribeca, or the sporty and sleek Impreza, if you’ve been thinking about buying a Subaru for your loved ones- or yourself – now is the perfect time to visit Planet Subaru. Not only will you drive away in a stunning new Subaru for very little, but you will also be making a contribution to a worthy charity.

Spoil yourself this holiday season with a new Subaru from Planet and help make next year special for another person, animal or child. Save and give at the same time!

“Share the Love” with Planet Subaru this holiday season.

About the Charities

For more than 100 years, Boys & Girls Clubs of America have been serving as passionate advocates for young people in our communities. Clubs provide a positive place for kids and teens to find supportive and caring adults who mentor, empower and inspire them to reach their full potential. www.bgca.org

Habitat for Humanity International is a nonprofit, ecumenical Christian housing ministry that welcomes to its work all people dedicated to the cause of eliminating poverty housing. Since its founding in 1976, Habitat has built nearly 300,000 houses worldwide, providing simple, decent and affordable shelter for more than 1.5 million people. www.habitat.org

Meals On Wheels Association of America (MOWAA) works every day with thousands of local Meals On Wheels programs and hundreds of thousands of volunteers who all share in the mission to end senior hunger. The organization provides the tools and information its programs need to make a difference in the lives of others. It also gives cash grants to local senior meal programs throughout the country to assist in providing meals and other nutrition services. www.mowaa.org

National Wildlife Federation(R) (NWF) is America's largest conservation organization, inspiring Americans to protect wildlife for our children's future. NWF unites individuals from diverse backgrounds through a grassroots network of 4 million members and supporters, and is joined by 47 affiliated state wildlife organizations. National Wildlife Federation's programs educate and inspire people from all walks of life to protect wildlife and wildlife habitat. NWF focuses their conservation work in three areas: confronting global warming, restoring wildlife habitat and connecting people to nature. www.nwf.org

For more than 142 years, the American Society for the Prevention of Cruelty to Animals (ASPCA) has been dedicated to rescuing animals from abuse, introducing and enforcing more humane legislation, sharing resources with shelters across the country, and advancing the care of animals through their unparalleled expertise in medicine, behavior, toxicology and forensics. www.aspca.org

Forester is MotorTrend's 2009 SUV of the year!

"So how does a small,quirky, former airplane manufacturer from the Gunma prefecture of Japan finish first among surprise offerings from established players and bold moves by newcomers? How does it beat a chest-thumping, head-turning macho mobile known as the BMWX6? How, when Ford wraps stylish sheet metal around a Gulfstream V interior and calls it Flex? How can it win, when Kia serves notice to the entire category with ts own body-on-frame,V-8 powered Borego, and Infiniti conjures up seven-speed transmissions and jaw dropping bird's-eye-view monitoring systems? Just how does the Forester do it?....  read the article

Monday, November 3, 2008

A few Planet Halloween images....

Didn't see any customers in costume! But we had fun!
















Thursday, October 23, 2008

Sexy Subaru Sumo Photo Shoot

Another in the string of fun advertisements from Subaru!

Have fun!

http://www.sexysubaru.ca/

Thursday, July 17, 2008

Subaru 2.5 Liter Turbo Engine Named International Engine of the Year

Cherry Hill, NJ, May 8, 2008 — Subaru’s 2.5-liter Boxer turbo engine has won the 2008 International Engine of the Year award in the 2.0-liter to 2.5-liter category.

“This is a testament to the unique design qualities of our Boxer engine,” said Tim Mahoney, senior vice president and chief marketing officer for Subaru of America, Inc. “Subaru has been producing Boxer engines for over 40 years and we are delighted to once again be recognized by the International Engine of the Year Awards committee.”

Juror, Christophe Congrega of L’Automobile Magazine, stated that the Subaru engine is: “A 2.5-liter Boxer full of torque and power.” This statement is backed up by the fact that Subaru’s Boxer engine beat BMW’s 2.5-liter 6 cylinder engine twice in its category for the International Engine of the Year Award in the last three years.

The 65 judges on the International Engine of the Year Awards 2008 committee were impressed with the Subaru Boxer engine’s power in the 4 cylinder 305 hp Subaru Impreza WRX STI, but were equally impressed with the performance of the 2.5-liter turbo in the 224 hp Subaru Forester. The engine is also found in the 224 hp Subaru WRX and in naturally aspirated form in the 170 hp 2.5i Subaru Impreza and Subaru Forester. The jury noted that aside from being a performance powerhouse, the Subaru Boxer engine offers impressive fuel economy.

As judge Nikos Kounitis stated, “This powerful, fun-to-drive engine justifies Subaru’s persistence in Boxer engines.”

The Subaru Boxer engine is produced in several forms for world markets including 4 cylinder engines in 1.5-liter, 2.0-liter, 2.5-liter capacity and also 6 cylinder 3.0-liter and 3.6-liter versions. Additionally, the Company recently introduced the world’s first Boxer diesel engine for sale in Europe.

Monday, May 12, 2008

Caring for Subaru Turbocharged Engines

Protect your turbocharged Subaru vehicle with these recommended basic operation and maintenance guidelines.

New Subaru vehicles are thoroughly checked for quality and craftsmanship. Safety, performance, and dependability are given top priority in their designs, making them easy to operate and maintain.The following information updates factory recommendations for the care and maintenance of new Subaru turbocharged vehicles.

The Turbocharger

The turbocharger, commonly called a “turbo,” is operated by the energy contained in the exhaust gas. The exhaust gas spins a turbine inside the turbocharger at an extremely high speed (more than 100,000 rpm). That compresses the air/fuel mixture in the cylinders, which creates higher power output.Because of the turbine’s rotation speed and the high temperature of the exhaust gas driving the turbo, proper cooling is needed to maintain its durability. Engine oil plays a major role in lubricating and cooling the turbo, so following recommended oil change guidelines is important.Engine Oil and Oil FilterProper lubrication of the turbocharger requires high-quality engine oil. Some do not provide enough lubrication performance or durability when used in turbocharged engines. Using poor-quality oil or oil not designed for turbo engines may cause damage to the turbocharger and other engine components. Consequently, it is critical to follow Subaru vehicle owner’s and service manuals for recommended oil grade and viscosity.

A second key component of the lubrication system is the oil filter. The Subaru Genuine Oil Filter, available at your Subaru dealer, is the only filter that Subaru has tested to meet requirements for filtration and flow. Aftermarket oil filters may have different filtration performance and relief-valve opening pressure, which could affect filter and engine performance. Subaru Genuine Oil Filters help ensure optimum engine and turbocharger performance.

Engine Oil and Oil Filter Replacement Interval

Due to heat generated by the turbocharger and carbon deposits contained in exhaust gas, the oil in a turbocharged engine will deteriorate faster than the oil in a naturally aspirated engine. Therefore, special care should be taken to use proper grade oil and to monitor oil deterioration.Under normal driving conditions, the recommended oil and oil filter change interval for turbo vehicles is every 3,750 miles or four months, whichever comes first.However, for vehicles driven in conditions beyond normal, such as racing conditions, the oil and oil filter may require more frequent changing.

Racing-Type Driving

Racing-type engine stress doesn’t only occur on the track. Racing-type driving occurs when the drivetrain, suspension, and other vehicle components are used at near peak capacity. Any driving where the engine speed is kept high – either by using lower gears at higher speeds or using engine braking – is considered racing-type driving.

Important: A “track day” or autocross event requires an oil and oil filter change immediately before and immediately after the event. Make sure to check other engine fluid levels as well.

Engine Oil Level

Check the oil dipstick periodically to make sure the oil level is within proper range in order to keep the turbocharger properly lubricated and cooled. More frequent level checks are necessary especially when utilizing engine braking, because this increases the engine’s demand for lubrication.

Important: Allowing the engine oil level to drop by more than one quart may cause oil starvation, oil pump cavitation, and bearing damage. Over time, this cumulative damage will cause turbocharger and engine failure.

Oil Changes

Carbon deposits produced by a turbocharged engine can accumulate at the bottom of the oil pan. When changing the oil, always drain the oil through the oil drain plug hole on the oil pan.A vacuum draining device could leave carbon deposits at the bottom of the oil pan and potentially contaminate the new oil.

Fuel Requirements

Turbocharged Subaru engines are designed to operate on premium unleaded (91-octane AKI or higher) gasoline. This is essential for maximizing performance and is required to prevent possible engine damage.

Driving Tips

1. Do not rev the engine or accelerate past half throttle immediately after start-up. Oil requires time to heat up for full flow, and high-rpm driving with a cold engine can damage the turbocharger.
2. After highway driving or high-load driving, Subaru recommends allowing the engine to cool by idling for at least 30 seconds before shutting off.

Modifications

Engine modifications such as, but not limited to, adding a boost pressure controller, using a non-genuine aftermarket air intake or exhaust system, changing the air bypass valve, “chipping,” etc., may negatively affect the warranty. Your Subaru dealer offers a line of Subaru Performance Tuning parts, which are designed and tested to Subaru standards and do not void the warranty.

Years of Driving
With proper care as outlined above and in your owner’s and service manuals, Subaru vehicles will provide owners many years of driving enjoyment.

Monday, April 28, 2008

Politics on Wheels

I know I should avoid discussing religion or politics but I've been going through my file cabinet doing a bit of spring cleaning and came across this article from the NY Times. It's a couple of years old but these days seems to be more relevant than the first time I read it!

Wonder how gas prices will influence the choice of truck for Republicans? :)

DRIVING; Your Car: Politics on Wheels

Monday, April 21, 2008

Make Every Day Earth Day




It seems only fitting that in honor of Earth Day, we all give something back to the place that has given us all so much. And not just one day, April 22, but every day of the year. Here are some simple things that you can feel good about doing and that will make the Earth an even better place to live.



  • Get outside and explore: Enjoy the peace and serenity of an open space in your community.
    Take pride in your commitment to the environment: By caring about the environment you are promoting the importance of environmentalism as a mainstream societal value. This is ultimately how we will affect true change for the Earth.


  • Learn to identify 10 simple native species: Knowing how to identify plants and animals that are native to your area is a simple way to connect with nature that will inspire you to care about the environment.


  • Conserve water, heat and electricity. Turn off water, lights, and heat when possible. By using less water and energy, you will also save on your utility bills.

  • Practice organic gardening: Use native plants when you landscape and consider alternatives to chemical pesticides.


  • Teach children a healthy respect for the natural world: Kids learn best by following your example. Practice responsible environmentalism that will carry over into the next generation.

  • Shop Smart: Show your support for businesses that practice environmental stewardship. Purchase products that are environmentally friendly.

  • Drive less: Help reduce our country’s demand for oil and reduce green house gas emissions by walking or cycling to do errands, carpooling or using public transportation when possible.

(This list was originally posted by the Manomet Center for Conservation Sciences)

The Tent is Gone!

Thanks to all who contributed Food Pantry donations to the Small Tent! We filled the back of a Tribeca with donations and dropped them off at the beginning of the month.

The tent is gone--congratulations to the winner of the raffle for the tent!

2009 Foresters are here and Subaru has just announced a new Guaranteed Trade Program on all 2003-2006 Subaru models. I'll post more details later this week.

Thursday, March 6, 2008

There's a Tent in our showroom......

Ever since the tent arrived we've been wondering
"What's the story with the tent?"

We've set up the tent in our showroom and there are some great incentives this month to move our new car inventory in preparation for the arrival of the 2009 Foresters!

The tent represents the great savings everyone expects at a "Tent Sale" but we're skipping all the antics and distractions associated with the stereotypical tent sale - just the straightforward, great pricing you expect from the undealership!

But we've decided to put the tent to another use!

We'll be accepting donations of canned goods and non-perishables to fill the tent and we'll donate it all to the Hanover Food Pantry at the end of the month.

Needs: Canned meats and products with meat such as stews; other non-perishable foods; cereals; regular tea; toiletries (shampoo, soap, toothpaste, deodorant, etc.); toilet paper. (Please, no perishable foods, produce, or medications.)

Anyone who buys a car this month, services their car at Planet and/or makes a donation will be entered into a raffle to win the tent! *

And to top it all off we'll enter your name into a raffle to win the tent at the end of the month after we drop off the donations at the Hanover Food Pantry!

Let us know if you have questions!


*actually no purchase or donation necessary to enter the raffle


Wednesday, March 5, 2008

Sometimes you just can't imagine what fun we have at Planet!

Some of you may have seen the "flying monkey" I keep in my drawer at work. It was a gift from my daughters who imagined what fun I could have with it in a large wide open space--like our showroom for example. It's a small slingshot cleverly disguised as a super hero monkey complete with mask and cape.

The splendid balloon display in our showroom left over from Washington's Birthday has started to look a little tired so one night last week the monkey said - "the balloons must go!"

Here's how the monkey works and a close up of a slight modification to facilitate the balloon removal....

And then the fun begins.....

Not the most professional posting but fun anyway!

Yes -- we are the undealership! :)

Monday, March 3, 2008

Snow and Ice in Minnesota...


This Planet Subaru Impreza made the trip to MN
and it looks like Andrew's having a good time!












This snow is about 6" deep, and old so it's thick... A jeep cherokee got stuck in it. ;)

Actually my third race, no pics from the second. This one had a track about 1.5 miles long - about 2 minutes round trip. Tied for sixth out of 22, but only did two timed laps. I think I could have done better. Either way, it was exceptionally fun. Next up is an autox driving school in april.
For more photos......
and








Sunday, March 2, 2008

Subaru Fuel Economy Ratings.....

Many customers--especially some of our long-time Subaru customers --have inquired about the lower fuel economy numbers on the 2008 Subaru window stickers as compared to previous years. For example a 2007 Outback showed 22 mph city and 29 hwy and the 2008 reads 20 city and 26 hwy. Why? Did Subaru change the engine? Aren't they going in the wrong direction?

These new numbers are lower but more realistic. New lower estimates (starting with 2008 models) more accurately reflect our current stop-and-go traffic and commute driving patterns, faster speeds and acceleration, air conditioner use, and colder outside temperatures. MPG estimates will also be adjusted downward to account for factors that are difficult to replicate in a laboratory, such as wind and road surface resistance. New fuel economy estimates will be lower for most vehicles. This is not because auto makers have designed the same vehicles to be less fuel efficient—it is because our new test methods take into account factors that have been missing or not fully accounted for in the current (2007 model) tests. Because some vehicles are more sensitive to these factors than others, the impact of the proposed changes will vary from vehicle to vehicle. The city MPG estimates for conventional (non-hybrid) vehicles would drop on average by about 10-20 percent from (2007 model) labels, while the highway estimates would drop by about 5-15 percent, depending on the vehicle. Hybrid vehicles, city MPG estimates would drop 20-30 percent from (2007 model) labels. highway MPG estimates, the change is about the same as for conventional vehicles.

There are many ways to help get better gas mileage right away:

Follow the recommended maintenance schedule. A vehicle that is well maintained operates with a greater efficiency.
Keep tires properly inflated. Under inflated tires require more energy to roll, which translates into more frequent fill ups.
Take a load off! Heavier vehicles require more energy to move, so, carrying around excess weight also effects mileage.
Don't drive aggressively. Speeding, quick acceleration, and hard braking all contribute to a decrease in fuel economy.
Avoid excess idling. It is more efficient to turn the engine off while waiting and then restart the car.
Combine errands. Several short trips all begun with a cold start can use as much fuel as a single, longer trip that covers that same distance.

Thursday, February 28, 2008

One of my favorite lines from a customer this week....

"So bottom line, I realize that my goals are unrealistic, but at least I’m realistic enough to realize that! :) "

Wednesday, February 20, 2008

Subaru Outback Named 2008 Best Family Vehicle By Kelly Blue Book's KBB.COM Website

CHERRY HILL, N.J., February 12, 2008 – Subaru of America, Inc. today announced that the intrepid 2008 Subaru Outback has been named to Kelley Blue Book’s kbb.com’s first annual list of “Best New Family Vehicles.” From a long list of vehicles that qualified in varying degrees as safe, roomy and affordable, the expert editors at Kelley Blue Book’s kbb.com selected this year’s 10 Best New Family Vehicles by evaluating each on such factors as capability, fuel efficiency, resale value, and the all-important kid-friendliness.“Family safety and comfort are built into every Subaru,” notes Thomas J. Doll, executive vice president, Subaru of America, Inc. “And we’re honored that the 2008 Subaru Outback – a vehicle that will safely deliver the kids on a rainy school day, then whisk them down an old dirt road for a weekend hiking trip – has been recognized by the experts at Kelley Blue Book’s kbb.com in the very first year they have chosen a list of ‘Best New Family Vehicles’.” “Combining SUV-like versatility with car-like ride, handling and efficiency, the oft-overlooked wagon makes a great family hauler,” adds Jack R. Nerad, executive editorial director and executive market analyst for Kelley Blue Book and kbb.com. “Long popular in northern parts of the country for its proven all-wheel-drive systems, the Subaru Outback is just as attractive for its premium-like accommodations and proven reliability.” Families will also be pleased to know that the accolades for the Subaru Outback go beyond the prestigious Kelley Blue Book’s kbb.com nod – the Outback also achieved the highest rating (“Good”) in Insurance Institute for Highway Safety (IIHS) frontal offset, side and rear impact tests. In addition, the Outback received 5-star ratings for the driver and front passenger as well as the rear passengers in the National Highway Traffic Safety Administration (NHTSA) New Car Assessment Program (NCAP) crash tests.

Tuesday, February 19, 2008

Fiji Republicans and Subaru Democrats.....

From the LA Times...

Another tip of the hat to Mike Allen over at Politico.com for pointing out a new New Yorker article that looks inside the ultimately successful campaign of Sen. John McCain, the Republicans' presumptive presidential nominee regardless of what happens in Wisconsin today.
The long, well-written piece by Ryan Lizza in the Feb. 25 issue is full of delicious detail about life on the trail on and off the McCain bus.
One particularly revealing passage may surprise some readers about how well-refined political campaigns have become in their research and determining our political leanings and distastes from seemingly superficial tastes. This enables them to "micro-target" messages to numerous niches, which is what is invisibly going on right now and will continue through Nov. 4.
The revelation comes from Steve Schmidt, a Republican political operative who's worked for George W. Bush, Arnold Schwarzenegger and now McCain. He was just talking as the bus cruised along the highway between stops not long ago when he said:
During one back-of-the-bus conversation, he explained that in 2004, when he was working for Bush’s reëlection, “we targeted voters not where they lived but how they lived their lives, in the same way that credit-card companies do.”
He went on, “And so we know, for instance, that among independent voters there are life styles and behaviors that identify them as Republicans or Democrats. For example, the GMC Yukon is a Republican vehicle, and Volvos and Subarus are the most Democratic vehicles.
"Republicans have Fiji water preferences, versus Democrats, who have Evian water preferences. You have a huge grouping of consumer data, so you can micro-target messages to common groups, finding pleasure points and anger points on issues.”
And you thought you were making up your own mind about the candidates. The complete New Yorker article is available here.
-- Andrew Malcolm

Thursday, February 14, 2008

When Planet Customers move away....

I love it when our customers take the time to write something like this....

I lived in the Boston area for 10 years, and bought my first Subaru (a
2003 WRX) from Planet Subaru. Had a great experience, both with the car and with the dealership. Our family left the South Shore for Evansville IN about 9 months after we bought the WRX. I traded about 8 months ago for a 2007 STI--a great car, but certainly not the same dealer experience. The thing is, they're a pretty good dealer, as typical dealers go. But just wanted you to know that you guys do a great job--wanted to take the license plate frame with "Planet" for the new car, but my dealer was a bit offended by that suggestion.
Congratulations on your citation in Automotive News!

Steve


We ship cars all over the country now so Steve can still do business with the undealership if he'd like!

Saturday, January 26, 2008

Subaru Impreza "Outlook" Sport?

Nice write-up in the Boston Globe for the Outback Sport--- Obviously spell check doesn't care whether it's Outback or Outlook... :)


Subaru Outback Sport

Tuesday, January 22, 2008

I'm not the first person to wonder....what is "partial zero"?

Hybrid, PZEV, SULEV....what does it all mean?

Subaru offers the most fuel efficient All-Wheel Drive vehicle lineup in America. Subaru also offers Partial Zero Emissions Vehicle (PZEV) certified Legacy, Outback, and Forester models which are available for sale anywhere in the U.S. Subaru PZEV vehicles meet California's Super-Ultra-Low-Emission Vehicle exhaust emission standard.


So, just how green is a PZEV machine? Well, if you just cut your lawn with a gas mower, congratulations, you just put out more pollution in one hour than these cars do in 2,000 miles of driving. Grill a single juicy burger, and you've cooked up the same hydrocarbon emissions as a three-hour drive in a Subaru Outback PZEV. As the California Air Resources Board has noted, the tailpipe emissions of these cars can be cleaner than the outside air in smoggy cities.



ZEV: Zero Emission Vehicles have zero tailpipe emissions and are 98 percent cleaner than the average new 2003 model year vehicle. They include electric vehicles and fuel cells.

AT PZEV: Advanced Technology PZEVs meet SULEV tailpipe emission standards, have zero evaporative emissions and include advanced technology components. A plug-in hybrid or a compressed natural gas vehicle would qualify in this category.

PZEV: Partial Zero Emission Vehicles meet SULEV tailpipe emission standards, have a 15 year /150,000-mile warranty and have zero evaporative emissions.

SULEV: Super Ultra Low Emission Vehicles are 90 percent cleaner than the average new 2003 model year vehicle. But still, not a PZEV.

Who do we take care of first.....?

How about this article?


In all of our talk about taking care of our Planet--how about taking care of ourselves?

"To get an extra 14 years of life, don’t smoke, eat lots of fruits and vegetables, exercise regularly and drink alcohol in moderation. That is according to a study published January 8 in the Public Library of Science Medicine journal. After tracking more than 20,000 people aged 45 to 79 years in the United Kingdom from about 1993 to 2006, Kay-Tee Khaw of the University of Cambridge and colleagues found that people who adopted these four healthy habits lived an average of 14 years longer than those who didn’t."

Sunday, January 20, 2008

When will Subaru offer a Hybrid?

It's one of the questions I hear the most....

This is an interesting post on a very interesting blog....

Subaru Electric car?

Thursday, January 17, 2008

And the Winner is.....



Planet Subaru impreza on Pelican lake in MN ! SubaruMN sponsored the event.

Looks like Drew Browning was having a great time and he came in first in a rally on the ice!

Monday, January 14, 2008

A great AWD Video....!

E-mail from a happy customer on a snowy day....

Hi Mike and Deb,

Thanks for your check-in call, Mike. I *love* the car and couldn't be happier with it. Thanks for providing such an easy and enjoyable purchasing process. To tell you the truth, I was dreading buying a new car, but was pleasantly pleased with Planet Subaru's efficiency, courtesy, and attentiveness. I'll look forward to servicing my car with you.

Thanks again for calling! And, yes, what a good day to test out the capabilities of the car -- although, I think I'll stay in today. :)

Diana

Sunday, January 13, 2008

2009 Forester !

2009 Forester Info!

I have to start somewhere!

A new year and a new sign at Planet! I'm approaching my 5th year at Planet Subaru and what a ride it's been! I 've learned so much about people and cars and there are so many stories.
Exactly what form this blog will take I'm not sure. I can't tell you how many times I've said..I should write a book about selling cars...what would it be...a "how too"? ... a mystery?.... comedy ?...drama?...it's really a bit of everything!


If you can bear with me we'll see what happens....

Kind words....

This recent Subaru lease experience has been hands down the most pleasant car shopping opportunity of my life time.


Low pressure sales and honesty.


We have never bought a Subaru prior to this and we also have 2 other Subaru Dealerships which were much closer to our home that yours. But after watching Deb on video explain how she came to be there, I was struck by her genuineness and sincerity. I guess you could say, I liked her "energy". Sure enough, our experience with her coordinating the sale proved to be the right move for us as we were simply well provided for at every turn. After having such a "class act", we could not imagine going anywhere else. So really it was Deb that drew me in, but we also observed a rare kindness and integrity in all the staff who dealt with us. So really it is true to say that we had an outstanding experience there and will definitely be back. I hope that your staff will know of these comments because they may not realize how much their incredibly awesome attitudes affect everyday people like me. I thank everyone who was a part of my experience there, and of course, my primary contact who was truly impeccable, Deb.


Doing Well: Just be as they have always been since I bought my first Subaru in 1998. Everyone from sales to service has always been polite and welcoming. A special thanks to Deb who knows us well after all these years and is always polite, courteous, and caring.


Doing Well: Planet Subaru distinguishes itself by following through on their slogan, "The undealership". Their down-to-earth, honest, sincere, low-pressure, and respectful way of doing business is so very refreshing and deeply appreciated.
Improvement Needed: Well, it would be nice if they had another store closer to the Boston area.

Mike and Deb were extremely helpful in the whole process. They were very knowledgeable about their product and were attentive to me, the customer. Ben H.

They were awesome! My mom recommended we visit Deb, and she took care of our every need. No comparison to the high pressure pass you around to the next manager we experienced elsewhere! Traci D.


This is Katy Abrams...my husband Steve and I bought a Forester from you back in December 2003.

We wanted to get in touch and tell you we recently paid it off!
We love the car still and also still remember what a pleasure it was to buy it from you! thank you so much for all your help and we hope you are doing well.

We have moved to Texas so unfortunately we will not be in to visit any time soon!

Take care

Katy and Steve Abrams


Deb Brewster, you are one amazing woman. That you would keep track of my floor mats, that you would call and want to make arrangements for me to get them, that you would actually follow through and make SURE that I got them, and have them hand delivered to within 500 yards of me at Cape Cod Community College, that you would even CARE AFTER SIX MONTHS WHETHER OR NOT I got my Subaru floor mats puts you into a remarkable, exceptional category.
You may be IN car sales, but customer service is who you ARE. I am blown away by your thoughtfulness, follow through and resourcefulness. As a Subaru customer, I look on this simple transfer of goods as the true apex of professionalism.
I deeply appreciate your going the extra mile (extra 40 miles, in fact) to make sure I got something that Planet Subaru had promised. It wasn’t that I didn’t want them, I just never seemed to be able to get there. If I was on Rte. 3 coming or going to the Cape, I was late. You spared me an effort that always felt like too much, and that kindness and thoughtfulness makes my great little Forrester looks even more special, especially with the spiffy new floor mats!!
With my thanks,
Christie L
P.S. Would you please do me one more favor, and email this to your manager and/or HR head. I would appreciate the opportunity to let your company know of my customer satisfaction.


Ms. Debra Brewster who was the salesperson, was most courteous & helpful, and did not put any pressure to me. Ron W
Deb Brewster was fantastic. I drove an extra hour to work with her. Sonya K

I had done my research and was interested in a specific model and color whichthis dealer had. I was quoted the lowest price online which resulted in a nohaggle deal. Very impressed with that as other dealers wanted to beat aroundthe bush and see if I was a *** before showing me a price. Deb Brewster was thebest sales person I have dealt with and would go back to her again. Mark A.

we bought our first Subaru at clay Subaru in Norwood, ma. honestly, I willnever visit clay Subaru again for parts or service. planet Subaru has exceededour expectations when it comes to customer service - they are honest, fair, easyto talk to, and NEVER make you feel pressured or uncomfortable during the carbuying experience. even though planet Subaru is a longer drive from our home,we find it worth the trip every time we head for service. we would highlyrecommend planet to all family/friends. Deb is patient, honest, and veryaccommodating. Stephanie R.

The saleswoman who waited on me was very knowledgeable, and personable with me,and I felt like family right away. Her young man, who was her assistant, wasextremely knowledgeable about everything, and very personable himself. So, Iwas very relaxed, and am looking forward to returning for a maintenance check tosay hi, to the two who waited on me. I forgot their names, but I'm sure youhave them. Margaret S.

Enjoyed working with Deb Brewster and Mike who drove down the car...truly madethis whole process for a woman so fantastic...Thank you Liz Liz L. CT

This place exceeded all others. There was no foolishness that you have to dealwith at other places. Michael R.

I liked how Deb gave us as much time as we needed and did not pressure us in any way. Larah W.

I would never consider buying another Subaru from any dealership but Planet Subaru. This was the easiest car buying experience I have ever had. Deb Brewster was wonderful. She listened to my concerns and allowed me to make a decision in my own time. She was knowledgeable on the product and able to explain all of the features of the car. Overall I am thrilled with the customer service at the dealership, especially with Deb. Although I did receive a fewer lower quotes, I would never consider buying a Subaru from any place else but Planet Subaru. The customer service is worth a few extra dollars! Kellie N.

Excellent communication, very professional customer service. Virginia R.

Deb is a great salesperson -we would send a friend straight to her for a car purchase. Joe Keating

My purchase of the 2006 Forester LLBean was enjoyable and fast. Deb Brewster was extremely polite and knowledgeable. I did not feel pressured which make my experience with Planet extremely pleasant. Thanks. Pamela C.


Great saleswoman ( Deb) and an awesome experience. VERY pleased with everything and everyone, Thank you so much!! John P.

Deb Brewster is fantastic! Deb made my purchase the best possible experience. She has fantastic customer service skills, and bent over backwards to accommodate my issues. She's been helpful, thorough, and willing to work out the details to make my car purchase happen in a very short time. In addition, Deb worked with the service department to have a dent removed from my hood. I have told all of my south shore friends about my wonderful buying experience, and have recommended your dealership, and Deb in particular, for their next purchase. I couldn't be happier with how well things went. THANK YOU! Roberta C.


In my years of buying cars I have never been as satisfied as I was when I bought my outback from Deb Brewster at Planet Subaru. Craig W.

Planet Subaru was willing to go the extra mile to give me a 24 hr. test drive. Dealers closer to me just said "no". Deb Brewster was a delight to deal with. Deb E.


Deb Brewster, my salesperson was awesome. She was always available to me, but never pestered me. Anna K.

Deb Brewster is an excellent salesperson, she is patient and knowledgeable. She doesn't mind staying beyond closing time to close a sale without pressure. I had a great buying experience with Deb Brewster. She is a very valuable asset to for company. Patrick Franchon from Clay Subaru Norwood Massachusetts is also an excellent salesperson, he is patient, knowledgeable and understand customers' need. I would recommend these two individuals to my friends who will be looking for a Subaru vehicle because I rate these 2 salespersons as A+. Annemarie A.

Deb was fantastic! By far the best sales representative from any car dealership I have ever worked with. So painless I am still pinching myself. Christine Caci

After my purchasing experience at Planet Subaru, I can't conceive of dealing anywhere else even if it means driving Subarus forever. Susan E.

very positive buying experience; answered "agree" v. "strongly agree" to the condition of the vehicle at pick up question because the side cargo nets I purchased had not yet been installed and the Planet Subaru logo (which I had specifically requested NOT be on the car) was on the back. Due to time constraints I had to make a second visit to rectify the situation. However it was addressed to my satisfaction and with a high level of service. PLEASE NOTE: Due to the following factors my husband and I did not visit any other dealerships* (in order of influence, high to low): 1. Confidence in and comfort with the knowledge and integrity of the salesperson, Deb Brewster. 2. Price quoted by the salesperson was in the range expected based on independent research. 3. Presence of the HRC sticker on the dealership door! * Responses to other dealership questions relate to previous auto purchase. John C.

I appreciated the no nonsense, pleasant & professional attitude. Ken V.

Dealer is some distance from home, this may influence my using the service department. Overall they are very pleasant to deal with. The sales person "Deb Brewster" was refreshing and very professional. I felt that I was talking to a friend rather than a car salesman. She was pretty much no nonsense and straight forward with me. I liked that. Robert C.

worked directly with one of the two owners, Jeff Morrill. I have owned Subaru's since 1991, a Legacy and a 2000 Forrester. I traded up to a 2005 Forrester LL Bean edition with leather as a way of celebrating the 5 years it just too to complete my master's degree. Jeff and his staff have been used to my making many trips and taking a long time to make a decision. The decision to make the upgrade trade was very short notice and they did whatever it took to meet my need to have it available on the lot for pickup with all the paperwork in place and ready to drive the day I turned in my final assignment for the degree. I am extremely gratified with Jeff and his brother and their team from sales to service. I have referred at least 3 people who have purchased cars with them as a result over the years. Their approach to doing business is unique and refreshing. As a result I will be a Subaru owner until they take the keys away and put me in a home. Thanks again...could not be happier with the purchase!!!!! Terry S.

Kudos to Deb Brewster & her no pressure sales, she was very patient with me and my crisis of what color I wanted. She should get a big fat raise. Chip L.

Deb Brewster was a pleasure to work with. I was amazed at how 'undealership' the experience was. Christy L.

I was so impressed I urged my son to buy a car from our salesperson (Deb Brewster), which he did. We are very satisfied and think Deb is outstanding. If it wasn't for her, I wouldn't have even considered Planet Subaru because it is too far from where I live. My son and I are both very satisfied with our cars and Deb has gone above and beyond with the purchase and delivery of accessories and other questions. She's fantastic! Denise B.

Comment
DEB BREWSTER WAS A PLEASURE TO DEAL WITH. FROM THE MOMENT I ENTERED PLANET SUBARU, AND EVERY TIME I HAVE DEALT WITH HER SINCE. SHE IS ALWAYS PLEASANT, COURTEOUS, AND JUST VERY EASY GOING, SHE MADE MY NEW CAR EXPERIENCE A BREEZE!! WHEN RETURNING FOR MAINTENANCE AND A INSPECTION STICKER, DALE, THE SALES MANAGER WAS ALSO VERY HELPFUL AND ACCOMMODATING. I WILL DEFINITELY HAVE MY SUBARU SERVICED AT PLANET SUBARU. Andrew S.

The only complaint that I had when I picked up the car was that the sensor on the front passenger door was off (i.e. - the alarm kept going off and the sensor light kept coming on). We called Deb Brewster, our salesperson and she got us right in for it to be fixed. It was very quick, easy and at our convenience. I drive a lot - 600 miles a week. I have had the car for almost a month and I love it. Deb was very knowledgeable, helpful and pleasant to work with - and not at all pushy. It was the best car buying experience I have ever had!! Thank you! Janet R.